Signing your documents using digital technology

The majority of lenders today will offer digital options for signing your documents, this is a safe and convenient way to get things completed and back to the lender with a minimum of fuss. There are a few things you need to be aware of and things that must be done to ensure you don’t need to go back and do things repeatedly to ensure it is correct.

Before you start make sure you have the following:

1. Details of your new account/s with the incoming lender, these may have been provided in communications you received with your documents so read through and find them first. You may have also had a call from a team member in the customer service team to complete your ‘onboarding’ and the accounts may have been set up then. If you aren’t sure check with us or check with the lender, we’re all here to make this as simple as possible.

2. Make sure the Direct Debit/Automatic Payments form is completed correctly, again this requires having account details so that funds go directly from your account to the loan once it has been established (see example 1).

3. If there is an option to provide authority to debit accounts to allow settlement to proceed please select ‘yes’ and ensure any funds required to complete are in this account. If you are using a conveyancer make sure they know you have agreed to settlements funds being debited directly from your account (see example 2).

4. The signing process is completed by clicking on the ‘next’ arrow/radio button, that signs the document on your behalf.

5. Please click ‘finish’ to complete the process, if you fail to complete this step the documents are not complete and will not be returned to the lender.